Refund policy

RETURN & REFUND POLICY

Last Updated: August 21, 2026

Thank you for shopping with LOAFGUARD, a brand owned and operated by BIZWXVEL LIMITED.

We want our customers to feel confident when purchasing from us. This Return & Refund Policy explains how returns, refunds, cancellations, damaged products, and other order-related issues are handled.

1. 30-DAY RETURN POLICY

We offer a 30-day return period.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be returned in the condition in which it was received, together with its original packaging where reasonably possible.

To start a return, please contact our customer support team before sending any product back.

Email: bizwxvel@gmail.com
Additional Email: ismailelbelghiti00@gmail.com
Telephone: +1 (315) 981-8917

You may also contact us directly through the contact form available on our Contact Information page.

When contacting us, please provide your order number, name, email address used for the order, and reason for the return.

2. RETURN AUTHORIZATION

Please do not send a product back without first contacting us.

If your return is accepted, our customer support team will provide you with the appropriate return instructions and, where applicable, the return address.

Our Hong Kong business address is not automatically our product return facility. Products sent to our business address without prior authorization may not be accepted or processed as a return.

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request information such as your order number and photographs of the product and/or packaging so that we can review the issue.

Where appropriate, we will provide a suitable remedy, which may include a replacement or refund, subject to applicable law.

4. NON-RETURNABLE ITEMS

Certain items may not be eligible for return where returning them would be inappropriate for health, hygiene, safety, or other reasons permitted by applicable law, particularly if a sealed product has been opened after delivery.

We may also be unable to accept products that have been substantially used, altered, damaged after delivery, or returned without the components originally supplied.

These limitations do not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise covered by mandatory consumer-protection laws.

Please contact us if you are unsure whether your product is eligible for return.

5. RETURN SHIPPING COSTS

Unless otherwise required by applicable law, return shipping costs for a standard change-of-mind return may be the responsibility of the customer.

If the return is due to an error on our part or an eligible damaged, defective, or incorrect product, please contact us before shipping anything so that we can provide the appropriate instructions.

6. REFUNDS

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. These processing times are controlled by the applicable financial institution and may vary.

Original shipping charges may be non-refundable for change-of-mind returns unless otherwise required by applicable law.

7. LATE OR MISSING REFUNDS

If we have confirmed that your refund has been issued but you have not yet received it, please allow your bank or payment provider sufficient processing time.

If a reasonable processing period has passed, you may contact your bank or card issuer for additional information.

You are also welcome to contact our customer support team, and we will assist you with the information available to us regarding the refund.

8. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

However, we cannot guarantee cancellation once an order has entered fulfillment or has already been shipped. If the order can no longer be cancelled, you may contact us after delivery regarding return eligibility.

9. SHIPPING AND DELIVERY ISSUES

If your order appears to be significantly delayed, lost, or otherwise affected by a delivery problem, please contact our customer support team so that we can review the shipment.

Our Standard Shipping estimated delivery timeframe is 5–10 business days.

Please refer to our Shipping Policy for additional information regarding shipping and delivery.

10. EXCHANGES

If you would like a different product or replacement, please contact us before returning the original item.

Where an exchange is available, our customer support team will provide the appropriate instructions.

Depending on the circumstances, the simplest process may be to return the eligible product for a refund and place a new order.

11. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable law.

Where applicable consumer law provides you with additional cancellation, return, refund, repair, replacement, or other rights, those statutory rights will continue to apply regardless of this policy.

12. CONTACT US

For any questions regarding a return, refund, cancellation, damaged product, or order issue, please contact:

LOAFGUARD
Owned and operated by BIZWXVEL LIMITED
Business Registration Number: 80363022

Business Address:
Room 502C, 5/F, Ho King Commercial Centre
2–16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong

Email: bizwxvel@gmail.com
Additional Email: ismailelbelghiti00@gmail.com
Telephone: +1 (315) 981-8917
Website: byloafguard.com